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Return Policy

NAVI TECHNOLOGY GROUP Garmin Wholesaler / Dealer




Shipping, Handling and Return Policy (RMA)

Shipping Disclaimer
Shipping times are estimated in business days, do not include weekends or holidays and may, in some cases, run longer than shown. While we strive to meet these dates, ship times are approximate and subject to change.

At NAVI TECHNOLOGY GROUP we try to process your orders as soon as posible. Please allow at least 1 (one) business day for processing and shipping your order. It might take longer during holidays or other days when we experience high order volume. Handling time on some items and accessories will be longer than usual due to back order procedures. Please feel free to contact us to receive more information about processing and handling time on your order.

1 Year Warranty
All of our products are new in box and fully guaranteed by us and  the manufacturer, unless otherwise noted.  We offer and exchange for a new product if your product fails to operate within the warranty period. We advise to claim the warranty directly with us. The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth by the manufacturer, in most cases up to one year.

Returns (RMA)

Opened Items:
From the day of the purchase, we offer a 14-day return/exchange policy on the opened non-defective items or defective items when seeking refund or credit.  An opened returned item is a subject to a restocking fee of 15%. Extra charges for missing accessories or UNSEALED DVDs, CDs, and cartography may apply. Shipping cost and taxes are not refunded. Your return must be received at our location by the 30th day of receipt of your order or your return will be refused.

Defective Items
NAVI-TECHNOLOGY  will exchange defective units and parts to the customer . All defective units are exchanged for the exact same model. Customers seeking an exchange of defective items for a different model or a credit or a refund are subject to a fees described in "Opened Items" chapter above.
When sending us a defective item for the replacement, ONLY THE UNIT but not accessories nor original packaging must be mailed. Customer is responsible for the shipping to NAVI TECHNOLOGY GROUP. The replacement/repair processing might exceed 1 week in cases the item is discontinued or out of stock.

Unopened Items 
In case when item was ordered by mistake or no longer desired and the product is intact, never used, the unit, accessories, the packaging is in perfect resalable condition and DVDs, CDs, and cartography are not unsealed, used or registered, customers may return the item for a full refund or credit within 14-day period. Please note the shipping cost is not rufunded. Your return must be received at our location by the 30th day of receipt of your order or your return will be refused.

All Returns:
Return Merchandise Authorization (RMA) numbers are required for all returns, to obtain one, please send an email to and be sure to provide the original order number, product being returned, and the reason for return. Please do not tape or write anything on the item or the package! Before you send merchandise back


Please Note: The units that have been installed, severely scratched, abused, or that are missing the original UPS code on the box will not be accepted for return or credit for ANY REASON

Please Note: NAVI-TECHNOLOGY cannot be held responsible for packages until they are delivered to us, so please use a trackable means of shipping  - registerd mail is recomended. For most returns, the customer is responsible for return shipping fees. 

Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing items. If your package arrived open please check contents before you accept the package. Make delivery personnel know of any problems.

Once we receive your return we will process your credit or ship your replacement  within 1-2 business days, unless the replacement item is discontinued or out of stock. When returning an item, please do not initiate a chargeback with your credit card company. We will credit your card for your return, and a chargeback will only delay processing of your return. We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards.

If there is a dispute of any kind, we will work with the customer to achieve a fair resolution. Our goal is complete customer satisfaction. Should you have any questions about returning a product or the status of a pending return, please do not hesitate to email